Everyone is a capitalist until they face a bill they cannot pay. Then they scream for bailouts.
Completely the customer's fault. In the good times they are paying much less. The company Griddy is very very clear on the market pricing and this has happened before in heatwaves and such. They have made loads of videos warning people.
Customers are not children and the government does not have a magic money fountain. The taxpayer is paying for these gamblers when they lose in a freak weather event, but not collecting anything when they win at a 2c per KWH rate.
This is EXACTLY the same as bailing out the bankers.
If you have a brain and are on a variable deal you would get a long power cable and plug it into your neighbour's socket so you could run a fridge, TV, cellphone charger, and the things you need. If the neighbour is on fixed rate deal, it would not make more than 50 dollars of difference to their bill for a week. Give them 100 bucks as a thank you and get their shopping for them or shovel snow. I reckon a long thick wire with 2 socket input and 8 output would cost less than 90 dollars if you assembled it yourself and it would last for 50 years. Fantastic piece of prepper kit, allowing you to camp near a home in a tent or RV and access their power in the aftermath of any war disaster.